Helios Real Estate Media (“Helios,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.heliosrealestatemedia.com , submit information through our website, book a service, communicate with us, or otherwise use our services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide

We may collect information that you voluntarily provide, including:

• Your name
• Email address
• Telephone number
• Billing or business address
• Brokerage, company, or professional affiliation
• Property addresses and listing information
• Appointment and scheduling information
• Project requirements, preferences, and special instructions
• Messages submitted through forms, email, text message, or chat
• Account information, when account features are available
• Reviews, testimonials, and other content you choose to submit

Payment Information

Payments may be processed by third-party payment providers. We may receive limited transaction information, such as payment status, transaction date, amount paid, and billing contact details. We generally do not directly receive or store complete payment-card numbers.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• Internet Protocol address
• Browser type and version
• Device type and operating system
• Approximate geographic location based on your IP address
• Pages viewed and links selected
• Date, time, and duration of website visits
• Referring website or traffic source
• Cookie identifiers and similar technical information
• Website performance, diagnostic, and error information

Property and Project Information

In connection with providing real estate media services, we may collect, create, receive, process, or store information relating to a property or project, including:

• Property addresses and access instructions
• Property descriptions, features, and listing details
• Photographs, videos, drone imagery, floor plans, and virtual tours
• Agent, seller, builder, property manager, or vendor information
• Branding assets, logos, headshots, scripts, and marketing materials
• Delivery records, download activity, and project communications

2. How We Use Information

We may use collected information to:

• Respond to questions, inquiries, and service requests
• Create, manage, and confirm appointments
• Provide photography, video, drone, and related media services
• Prepare, host, deliver, and maintain project media
• Create and operate property websites and virtual experiences
• Process transactions and maintain payment records
• Communicate about appointments, projects, invoices, and deliveries
• Provide customer service and technical support
• Personalize and improve our website and services
• Measure website traffic, performance, and engagement
• Protect our website, systems, customers, and business
• Detect or prevent fraud, abuse, unauthorized access, or unlawful activity
• Enforce our agreements, policies, and legal rights
• Comply with legal, regulatory, tax, insurance, or accounting obligations
• Send promotional communications when permitted by law

3. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, analytics tools, embedded content, and similar technologies to operate the website, remember preferences, understand website activity, and improve our services.

These technologies may be used to:

• Provide essential website functionality
• Remember selections and preferences
• Understand how visitors use the website
• Measure website and marketing performance
• Diagnose technical problems
• Protect against fraud, abuse, and unauthorized access

You may be able to control cookies through your browser settings. Blocking certain cookies may affect the availability or performance of some website features.

4. Analytics and Advertising

We may use third-party analytics providers to understand website traffic and visitor interactions. These providers may collect device, browser, cookie, and website-usage information according to their own privacy policies.

We may also use advertising or social-media tools to measure campaigns or communicate with people who have expressed interest in our services. Where required, we will provide applicable choices or obtain appropriate consent.

5. How We Disclose Information

We may disclose information to:

• Website hosting, cloud storage, database, and content-delivery providers
• Scheduling, customer-management, and communication platforms
• Payment processors, invoicing providers, and accounting professionals
• Media hosting, transfer, editing, and project-delivery providers
• Analytics, security, and website-performance providers
• Independent contractors, editors, photographers, pilots, and vendors
• Professional advisers, including attorneys, accountants, and insurers
• Government agencies, courts, law enforcement, or regulators when legally required
• A purchaser, successor, or other relevant party in connection with a merger, sale, financing, restructuring, or transfer of business assets

Service providers are permitted to receive information only as reasonably necessary to perform services for us or as otherwise allowed by law.

6. Sale of Personal Information

We do not sell personal information for money. Certain analytics, advertising, or social-media technologies may be considered a “sale,” “sharing,” or use for targeted advertising under some state privacy laws, depending on how those terms are defined.

Where applicable, you may request to opt out of qualifying processing by contacting us using the information below or by using an available privacy preference or opt-out tool on our website.

7. Property Media and Portfolio Use

Photographs, videos, drone imagery, websites, floor plans, virtual tours, and other project materials may be hosted online to deliver services, market a property, maintain project records, or display examples of our work.

Our right to use completed media in our portfolio, website, social media, advertising, or promotional materials is governed by our Terms of Service and any separate written agreement with the client.

Clients should notify us before a project if a property, homeowner, client, or project requires confidentiality or exclusion from promotional use.

8. Third-Party Services and Links

Our website and project pages may contain links to or integrations with third-party services, such as:

• YouTube
• Vimeo
• Dropbox
• Google Maps
• Matterport
• Social-media platforms
• Payment and scheduling platforms
• Multiple Listing Service and real estate marketing platforms

We do not control the privacy, security, availability, or content of third-party services. Your use of those services is governed by their own terms and privacy policies.

9. Data Retention

We retain information for as long as reasonably necessary to provide our services, operate our business, maintain project and transaction records, resolve disputes, enforce agreements, and comply with legal, tax, accounting, insurance, or regulatory obligations.

Retention periods may vary depending on the type of information, the nature of the project, contractual requirements, and applicable law.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, storage system, or method of internet transmission can be guaranteed to be completely secure. You provide information electronically at your own risk.

11. Your Privacy Choices

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request a portable copy of certain personal information
• Opt out of certain sales, targeted advertising, or qualifying profiling
• Withdraw consent when processing is based on your consent
• Appeal the denial of an eligible privacy request
• Not receive unlawful discriminatory treatment for exercising a privacy right

These rights are not absolute and may not apply in every circumstance. We may need to verify your identity before processing a request. We may also retain information when permitted or required by law.

You may submit a privacy request using the contact information at the end of this policy. Please include enough information for us to understand and evaluate your request.

12. Global Privacy Control

Where required by applicable law and supported by our website systems, we will process recognized browser-based opt-out preference signals, such as Global Privacy Control, as a request to opt out of qualifying sales or targeted advertising associated with that browser or device.

13. Marketing Communications

You may unsubscribe from promotional emails by following the unsubscribe instructions in the communication or contacting us directly.

Even after opting out of marketing messages, you may continue to receive transactional or service-related communications concerning appointments, projects, payments, deliveries, account security, or legal notices.

14. Children's Privacy

Our website and services are intended for business and professional use and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so that we can evaluate and address the situation.

15. Information Submitted for Other People

When you provide information concerning a homeowner, seller, agent, employee, contractor, or another person, you represent that you have the authority or appropriate permission to provide that information for the requested business purpose.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, services, technology, or legal obligations.

The updated policy will be posted on this page with a revised “Last Updated” date. Your continued use of the website after an update means that you acknowledge the revised policy.

17. Contact Us

Questions, concerns, and privacy requests may be directed to: