Frequently Asked Questions

We cover Northern Colorado, including Fort Collins, Loveland, Greeley, Windsor, Timnath, Wellington, and surrounding areas. If your listing falls outside our core service zone, contact us—we’re happy to accommodate when possible.

Booking is simple! Just visit www.heliosrealestatemedia.com, select "Book Now" from the top navigation bar or click on of our many "Book Now" buttons, choose your package, select your date and time, and we’ll take it from there.

Yes, limited weekend appointments are available upon request. Reach out early to secure your spot.

We recommend booking at least 48 hours in advance to guarantee availability. For urgent shoots, feel free to contact us directly—we’ll do our best to fit you in.

All packages include full property photo coverage with unlimited photos and 2 complimentary virtual twilight images. Pro and Luxe packages include cinematic video, drone footage, and our branded marketing kit.

Every shoot includes unlimited professionally composed and edited photos to cover the entire home—interior, exterior, and special features—with no image cap.

Yes! We offer brokerage pricing and repeat-client perks. Contact us for details on custom packages or recurring listing deals.

Popular add-ons include additional twilight images, extended cinematic videos (up to 120 seconds), vertical reels for social media, branded marketing kits, floor plans, and more.

Yes! Twilight photos are captured at dusk and highlight the home’s ambiance during golden hour. Virtual twilight images are digitally transformed from daytime shots to simulate a twilight effect. Both options are stunning—choose based on your schedule and listing needs.

The Highlight Reel is a 60-second essential video ideal for quick MLS and social posts. The Cinematic Video runs 2–3 minutes, includes premium editing, music, sound design, and drone footage—perfect for luxury or feature-rich properties.

Yes! Aerial photos and video are included in Pro and Luxe packages or available as an add-on to any shoot.

Absolutely! Let us know your preferences in the booking form or by email. We welcome direction and love tailoring our work to your vision.

Our goal is to deliver photos by noon the next day or within 24hrs prior to the shoot. Videos, if included, are delivered within 24–48 hours. Rush edits are available upon request.

You’ll receive a personalized media portal with downloadable links for MLS, print, and social media versions—all optimized and ready to go.

Yes! Just let us know during booking. Rush delivery fees may apply depending on scope and schedule.

Of course. Small tweaks like removing agent branding or correcting photo order are complimentary. More complex revisions may require an additional fee.

Our kit includes branded social media graphics, reels, listing flyers, teaser videos, a lead-capture property site, and weekly traffic reports—saving you hours of marketing effort.

Yes! Vertical reels, teaser clips, and social-optimized images with your branding are available and included in most of our media packages.

You sure can. Our system generates high-quality PDF flyers, customizable and ready for print or email.

Yes, our property sites include weekly performance reports with viewer counts, traffic sources, and engagement stats—perfect for updating your sellers.

We keep a close eye on the forecast. If weather prevents drone or exterior shots, we’ll reschedule those at no extra cost while still shooting interiors if possible

Yes—please give us at least 24 hours’ notice. We’ll gladly move your appointment with no penalty.

We understand things happen. Cancellations within 24 hours may be subject to a small fee to cover scheduling and travel time.

Yes! Our Premium Editing and Cinematic Video services are ideal for showcasing unique design, high-end finishes, and lifestyle-focused spaces.

Absolutely. We tailor the shoot to highlight space, light, and layout—vacant homes and land listings benefit from drone shots, wide angles, and clear editing.

Yes! From offices to storefronts and multifamily buildings, we capture commercial spaces with the same quality and care as our residential listings.